Chief Operating Officer

Led procurement and margin growth by replacing retail purchases with direct imports and dealer contracts, cutting costs and boosting profitability. Established analytics department using Power BI and Zoho for data-driven decisions. Redesigned warehouse and logistics workflows to increase installer productivity. Transitioned accounting to QuickBooks, reducing client payment collection time. Improved culture and retention through motivational meetings and training. Automated payroll commission processes. Developed sales training videos and product line-ups. Enhanced communication and Kanban execution. Expanded marketing channels and referral programs.

Launched and managed Google Ads, Yelp, and local campaigns for lead generation and revenue stability. Built structured workflows to reduce chaos and accelerate job completion. Created knowledge base for onboarding and training. Streamlined procurement and supplier relations. Optimized technician scheduling and dispatching. Introduced KPI dashboards and quality checklists. Developed SOPs and structured processes to improve team engagement and retention. Supported scaling initiatives and reputation-building strategies.

Supported partners and legal teams in daily operations, ensuring smooth communication with global clients. Managed administrative processes including scheduling and documentation. Conducted legal research and case law analysis. Coordinated client meetings and negotiations. Handled sensitive information with discretion. Assisted in training and coordination of interns and junior staff. Improved team efficiency by optimizing workflows.

Created and managed content production for HVAC company. Developed content strategy and growth plans including social media campaigns and educational materials. Collaborated with technical teams to translate HVAC concepts into engaging client content. Increased audience engagement and brand visibility.

Provided legal consultation on Russian compulsory motor insurance (OSAGO). Transitioned consultations from in-person to online during COVID-19. Assisted clients with pre-trial and court case analysis, compensation claims, and documentation guidance.

Participated in organizing and ensuring security at large venues and stadium events in Moscow, including concerts by Jennifer Lopez, Billie Eilish, and Metallica.