Soporte técnico

Monitored, coordinated, and managed national technical support services. Assigned and tracked remote technical personnel and service centers. Managed and attended tickets via ServiceNow platform. Oversaw operational services related to warranties, distribution centers, and logistics. Documented and updated daily activities in ticket management tools. Validated and sent documentary evidence for service closures. Ensured compliance with service level agreements (SLA) in assigned projects. Coordinated and assigned services based on coverage and technical staff zones. Provided continuous support and follow-up until service resolution and closure.

Controlled access and monitored facilities to ensure property security. Provided attention, guidance, and support to clients, visitors, and internal staff. Recorded, tracked, and documented incidents in operational logbooks. Supervised compliance with security protocols and internal controls. Conducted preventive surveillance and timely reporting of anomalies or risk situations.

Received and unloaded containers. Classified, palletized, and wrapped received materials. Supplied materials according to daily route sheets and operational requirements. Validated and matched outgoing materials against invoices and documentation. Conducted monthly inventory controls. Prepared daily and monthly reports of material entries and exits. Organized and safeguarded merchandise according to processes and operational guidelines. Controlled and tracked warehouse movements to ensure proper material flow.

Developed, prepared, and updated quality certificates and analyses. Executed attribute, variable, and physical-chemical tests and prepared result reports. Developed and prepared base pieces for production. Created and updated product diagrams using AutoCAD. Managed and followed up on non-conformities with suppliers and clients. Inspected materials using ANSI-based sampling tables. Prepared status reports of inspected materials. Classified defects and developed samples according to client-supplier standards. Validated and controlled quality of materials and finished products.

Received and unloaded containers. Arranged, classified, and safeguarded incoming materials. Supplied materials according to daily route sheets and operational requirements. Validated and matched outgoing materials against invoices and documentation. Controlled and conducted monthly inventories. Recorded and controlled warehouse entries and exits. Organized merchandise according to processes and operational guidelines.

Developed, prepared, and updated quality certificates and analyses. Executed attribute, variable, and physical-chemical tests and prepared result reports. Prepared base pieces for production according to established specifications. Developed and updated product diagrams using AutoCAD. Managed and followed up on non-conformities with suppliers and clients. Inspected materials using ANSI-based sampling tables. Prepared status reports of inspected materials. Classified defects and developed samples according to client-supplier standards. Delivered pre-validated and matched material and documentation. Validated and matched load documentation against shipped products in delivery units. Verified physical condition of packaging and materials prior to loading and distribution. Received containers, unloaded, classified, and validated materials according to Packing List. Inspected physical condition of materials and packaging during reception. Classified, palletized, and wrapped materials. Controlled and tracked material exits according to reception dates and inventory rotation. Coordinated and executed monthly and annual inventories. Conducted daily, weekly, and monthly reviews of stored material status and conditions.