Commercial & Residential Loan Operations Leader | Remote Operations Specialist

Lead commercial real estate loan closing operations for a portfolio of Commercial, C&I, and Healthcare loans, ensuring accurate and timely documentation within 48-hour SLA targets. Coordinate complex loan closings with third-party vendors including title companies, escrow agents, and legal counsel, managing 15-20 concurrent transactions monthly. Execute UCC filings and collateral documentation via LERETA, maintaining 100% accuracy in lien perfection and securing bank assets. Support Relationship Managers with workflow optimization and product expertise, reducing documentation turnaround time by 25%.

Managed end-to-end commercial loan closing process for 200+ transactions annually, totaling $350M+ in loan volume with 99.8% accuracy rate. Developed and implemented standardized closing checklists that reduced document errors by 40% and improved team efficiency across remote operations. Maintained enterprise document management system (OnBase) with 100% compliance for records retention and regulatory audit requirements. Served as subject matter expert for BSA/AML compliance, KYC procedures, and suspicious activity reporting, supporting zero regulatory findings. Collaborated with Legal, Loan Servicing, and Closing departments to resolve complex transaction issues and escalated concerns.

Processed 150+ residential loan closings monthly for SFR 1-4 properties including complex borrower entities, construction loans, and reverse 1031 exchanges. Managed load balancing and task assignment for 5-person closing team, optimizing workflow distribution to meet surge capacity demands. Executed 300+ UCC-1 filings annually via CT Lien Solutions, ensuring proper collateral perfection and first-lien position protection.

Validated and updated client data for Know Your Client compliance program, processing 50+ client profiles weekly while maintaining 100% regulatory compliance. Identified and escalated potential suspicious activity to BSA/AML Officer, supporting bank’s AML risk mitigation strategy.

Recovered $400,000+ in missing short sale and DIL proceeds through systematic audit process and wire trace investigations. Created audit checklist and SOPs for short sale liquidation team, improving process efficiency by 35% and reducing liquidation timeline by 15 days. Processed 200+ loan liquidations monthly, managed invoice generation and AP distribution, and ensured accurate customer credit reporting adjustments. Conducted compliance audits on final closing documents to ensure adherence to internal controls and external regulatory requirements.