Executive Assistant | Operations Coordinator

Coordinated daily shipment activities, ensuring accurate inventory checks and on-time dispatch of goods. Prepared and maintained dispatch and inventory reports, improving data accuracy for cross-team tracking. Verified stock levels and updated records to support replenishment and operational planning. Acted as a liaison between vendors and internal teams to resolve shipment and logistics concerns promptly.

Managed daily operations and administrative functions for a team of approximately 15 staff, ensuring smooth workflows and efficient resource allocation. Tracked project timelines and coordinated with cross-departmental stakeholders to meet deadlines consistently. Developed and improved standard operating procedures (SOPs) to streamline processes and reduce operational inconsistencies. Compiled operational reports and maintained organized records to support data-driven management decisions. Supported onboarding and training of new hires to ensure a smooth transition into operations. Processed purchase orders and worked closely with finance to ensure timely and accurate vendor payments.

Oversaw daily business operations to ensure continuity, efficiency, and adherence to internal processes. Coordinated with cross-functional teams to meet operational targets and time-sensitive deadlines. Improved internal workflows to reduce errors and enhance service quality. Ensured accuracy and completeness of operational documentation and reports. Monitored lease agreements and vendor contracts, proactively escalating renewals to avoid service interruptions.

Managed documentation, data entry, and filing systems to maintain well-organized digital and physical records. Supported executive leadership by coordinating calendars, preparing reports, and facilitating internal communication. Identified process bottlenecks and recommended improvements, including opportunities for workflow automation.

Entered post-dated cheques and related documents into internal systems with a high level of accuracy. Processed insurance applications and claims in compliance with company guidelines and timelines. Assisted with document verification and record management to support claims processing.