Business Operations Assistant

Managed day-to-day operations and cross team collaboration within Global Markets teams, investment banking. Drove alignment across global markets, legal, compliance, and operations teams to deliver on strategic business priorities and client needs. Managed budgeting, expenses, payments and financial operations literacy related to business trips and costs. Oversaw third-party vendor payments and legal reconciliations ensuring accuracy and compliance with global regulations. Coordinated communications between senior bankers, clients, and cross-functional teams, ensuring seamless execution of high-value deals. Handled highly sensitive financial documents with strict adherence to compliance standards. Provided executive support to 7 Managing Directors and respective teams.

Managed full sales cycle of digital products allowing estate agents to sell properties digitally, place auctions on their website, increase traffic, run AML checks and integrate with other open APIs. Account management and post-sale strategy in start-up environment. Negotiated with stakeholders to tailor property tech solutions to client needs. Led UK market segmentation and prospecting, identifying ideal customers and generating data for the company’s SaaS solution. Onboarded high-end Boutique Estate Agent with a portfolio valued between 2M and 15M pounds.

Conducted property viewings and provided client-aligned consultations for properties in Shoreditch, Hoxton and Canary Wharf. Inspected residential and commercial properties pre- and post-tenancy. Delivered detailed condition reports and improvement recommendations. Provided personalized feedback tailored to client requirements and goals. Qualified viewers and reported their impressions and needs to estate agents. Consistently rated as a high performer.

Provided administrative and client relationship support in legal resolutions for a Group Litigation Consumers Right project with 15,000 individuals registered. Ensured exceptional client care service and confidentiality. Managed legal databases and document management systems ensuring security and integrity of data. Assisted with troubleshooting technical issues. Completed searches for Partners, fee earners, and Client Services Leads. Improved compliance by strengthening document retention policies and reducing risks of missing deadlines. Increased client satisfaction and retention rates. Oversaw lifecycle of legal case including filing, tracking deadlines, and ensuring compliance with court procedures.