Product Owner | Technology Leader

Drive vision and execution for digital content solutions in a fast-paced startup. Oversee end-to-end workflows for digital content, leveraging WCMS to streamline publishing and enhance user experience. Direct AEM integration, enabling scalable and personalized digital experiences. Implement AI tools for content automation, personalization, and analytics, boosting efficiency and innovation. Define product roadmaps, prioritize backlogs, and collaborate with design, engineering, and marketing teams for iterative improvements. Build foundational product processes and frameworks to support rapid scaling and evolving market needs.

Led functional requirements gathering and integration solutions for a new eCommerce AI pricing suggestions platform. Designed and delivered a custom approval workflow for AI-generated prices. Acted as primary liaison between business, IT, creative, and development teams, ensuring clear requirements and expectations. Delivered comprehensive project plans and managed features backlog through agile estimation and delivery.

Provided expert support for diverse business teams and applications, ensuring operational excellence and data integrity. Leveraged big data technologies (Hadoop, Hive, Spark) and application monitoring (Celebrus) to troubleshoot data issues and optimize performance. Analyzed customer and transaction data to identify anomalies, bottlenecks, and data quality problems. Collaborated with business analysts, product owners, and application managers to implement solutions and actionable insights. Captured and analyzed user interactions across digital channels, resolving issues like session timeouts and failed transactions.

Delivered innovative checkout and order management solutions for a B2B e-commerce platform. Supported implementation and delivery of integrations, created functional designs and user stories to optimize B2B order checkout flow. Collaborated with business stakeholders to align designs with B2B-specific needs (PO integration, credit terms, role-based access). Used tools like Visio and Lucidchart for process diagrams and wireframes. Participated in agile ceremonies to ensure timely delivery of payment integrations and checkout enhancements. Became familiar with industrial sector and B2B purchasing patterns (bulk orders, contract-based pricing).

Product owner for Toyota Material Handling, designing systems for B2C and B2B clients, streamlining dealer purchase processes. Worked with clients including Cummins and REI Co-op, planning roadmaps to address key business drivers and opportunities.

Led requirements gathering for eCommerce, marketplace, and other platforms. Developed comprehensive project plans, established criteria for deliverability, performance, maintenance, design, and acceptance. Analyzed client processes, recommended new business models, workflows, and innovative solutions. Participated in project management, delivery, and time estimation; worked with cross-functional teams in scaled agile environments. Built roadmaps, provided complete backlogs with user stories organized by epics, designed cross-functional and sequence diagrams for API, POC, and MVP products. Mentored peers and leads from functional and technical implementation teams. MasterCard: Functional design and backlog for a mobile app MVP enabling digital pre-paid card tokenization. Stanley, Black & Decker: Functional design for a global Product Information Management solution, including data migration plan.