Experienced Business Analyst

Conducted business needs assessments and engineered SOPs for Thames Water meter installations across 20+ programme managers, mapping core processes, identifying pain points, and tracking adoption through to consistent execution, cutting resolution time by 30%. Led requirements gathering and stakeholder workshops for Gridserve’s charger deployment across multiple internal teams, producing structured analysis that identified 7 potential risks and translating business needs into clear, actionable solution frameworks ahead of key decisions. Scoped and delivered end-to-end planning for Gridserve’s 20-site national expansion including Brampton Hut and Denton Rock, aligning 100+ stakeholder touchpoints across Sales, Marketing, and Product and tracking milestones and dependencies to deliver consistent, on-time execution.

Led business analysis initiative (Project AERIES) across 2,500+ users, executing structured requirements gathering through surveys and direct stakeholder engagement, translating findings into clearly organised outputs that informed process improvements across 4 new markets. Managed 6+ concurrent workstreams using agile methodologies and project management tooling, tracking actions, milestones and dependencies through to completion and delivering 20% improvement in operational efficiency through process redesign and automation. Produced structured monthly reporting and stakeholder communications across 200+ live locations, defining KPIs and translating complex operational data into clear, actionable outputs that directly informed senior leadership decisions and resource allocation. Collaborated directly with software engineers and cross-functional partners to analyse and resolve technical issues, documenting requirements and tracking fixes through to completion across 200 units, enabling 35% faster data retrieval.

Managed enterprise client relationships across UK, EU, US, and Singapore, conducting stakeholder analysis and delivering structured solution frameworks for institutional clients including Robinhood and Fidelity across a $250M AUM book of business. Led end-to-end business analysis and process redesign of institutional onboarding, gathering and documenting requirements across Product, Engineering, and Compliance, translating complex business needs into structured solutions and delivering a 30% increase in trading flow for high-value enterprise accounts. Co-designed Caspar with the CTO, leading requirements gathering and documenting functional and non-functional specifications to coordinate implementation of an AI-powered tool across multiple teams, achieving 2x operational scaling without headcount growth. Analysed and redesigned a B2B compliance process integrating KYC/AML checks, defining KPIs, producing clear reporting frameworks and structured stakeholder communications that improved regulatory reporting accuracy by 40%.

Conducted structured analysis across a £125M portfolio, building reporting frameworks that tracked key performance drivers across 20+ stakeholders, defining KPIs and delivering actionable outputs that contributed to £600K+ in realised efficiencies for senior leadership. Delivered multiple concurrent projects using agile methodologies, translating business requirements into epics and user stories, tracking milestones and managing dependencies through to completion, reducing project delays by 45%.