Detail Orientated Operation Manager

Managed daily office operations and administrative workflows
Coordinated closely with the accounting team on W-9 forms, tax documentation, and scheduled payments
Managed Bills of Lading (BOLs) and shipment documentation
Utilized QuickBooks and DAT/Datatruck for financial tracking and logistics coordination
Maintained safety binders and compliance documentation
Assisted with onboarding new drivers, ensuring completion of required documentation
Coordinated document workflows through PandaDoc
Created live office and driver-related video content for social media

Oversaw full-cycle order processing, ensuring timely and accurate fulfillment
Coordinated with logistics teams to improve delivery schedules and routing efficiency
Generated detailed reports on OTIF, OTIL, MELF, OOS, and shipping performance metrics
Facilitated team meetings to resolve workflow challenges and implement improvements
Optimized SAP processes during upgrade to S/4HANA
Automated daily order processing for key accounts using a Python-based system
Collaborated closely with Accounting and Finished Goods Warehouse
Provided operational support during weekends and holidays
Tools: SAP (S/4HANA), Python, Salesforce, MS Office, Outlook, Teams, Voyage, Data Surf, FIT

Managed end-to-end moving operations including scheduling, route planning, and resource allocation
Communicated with clients to confirm move details, provide updates, and resolve service issues
Monitored daily performance for cost efficiency, service quality, and on-time arrivals
Coordinated drivers and movers to ensure compliance with safety standards
Streamlined scheduling processes, increasing operational efficiency
Resolved client concerns promptly, improving satisfaction levels
Consistently achieved on-time delivery targets
Managed post-move documentation, billing, and claims processing