IT Operations & Support Manager

I am an IT Operations Leader with over 6 years of experience managing enterprise IT support environments across Argentina and Chile. Throughout my career, I have demonstrated a proven track record of leading support teams, improving SLA performance, and ensuring operational continuity in high-demand corporate environments. I am experienced in identity and access governance, endpoint lifecycle management, user provisioning, and process standardization.

I hold a PMP certification and approach my work with a service-first mindset, which has enabled me to scale IT operations effectively in fast-growing and distributed organizations. My expertise includes IT operations and governance, incident and SLA management, IT service optimization, and vendor coordination.

I have strong skills in infrastructure and endpoint support, including Windows environments, hardware lifecycle management, antivirus monitoring, and IT asset tracking. I am also experienced in team leadership, stakeholder management, and continuous improvement initiatives, applying PMP-based project governance to ensure successful outcomes.

In my recent roles, I have partnered with business and technical teams to translate operational needs into structured system improvements, supported internal systems optimization, and contributed to process automation and workflow efficiency. I have led IT support operations across multiple countries, supervised teams, managed incident resolution workflows, and standardized documentation and procedures to increase efficiency.

I am fluent in Spanish and have an intermediate level of English (B2). I am committed to delivering high-quality IT support services and driving operational excellence through effective management and strategic planning.