Gerente Retail | Operaciones | Estrategia Comercial | Liderazgo de Equipos

I am an engineer with over 29 years of experience in retail, leading high-volume operations in self-service stores. I specialize in managing key performance indicators such as sales, margin, shrinkage, expenses, staff turnover, and customer satisfaction. Throughout my career, I have implemented strategies focused on profitability, operational efficiency, and sustainable growth. I am recognized for leading multidisciplinary teams, opening new sales channels including e-commerce, and optimizing costs without compromising service quality.

My professional journey includes integral management of retail store operations with a strong focus on profitability and customer service. I have supervised teams, controlled inventories, and ensured compliance with corporate KPIs. I have managed operations across multiple branches in various cities, controlling sales indicators, margins, profits, inventories, and expenses. I have also implemented talent retention strategies and reduced staff turnover while ensuring food safety and regulatory compliance.

I have achieved double-digit sales growth, reduced expenses while maintaining optimal operation levels, and successfully implemented online sales within physical stores. I consistently outperformed competitors in sales growth and met or exceeded external audit requirements.

Earlier in my career, I supervised production processes from raw materials to finished products, ensuring quality indicators and operational efficiency. I contributed to reducing unplanned downtime through preventive maintenance and improved efficiency by minimizing waste.

I hold a degree in Chemical Engineering and have completed various certifications and courses in managerial competencies, transformative leadership, and time management. My key competencies include retail operations management, team leadership and development, strategic planning, KPI management, inventory control, customer service, e-commerce implementation, and cost optimization. I am also skilled in effective communication, adaptability, empathy, frustration tolerance, honesty, and initiative.