People Operations Leader

Provide independent consulting on talent strategy, performance management, and team structure for project-based creative organizations across distributed remote environments. Designed and institutionalized structured feedback systems and coached managers on performance conversations, feedback delivery, and decision-making, strengthening accountability and communication across remote teams. Established open communication practices and accountability standards that fostered team cohesion and engagement across a fully remote, project-based structure. Advised founding leadership on organizational clarity, performance expectations, and engagement practices aligned with sustainable operational delivery. Introduced structured workforce tracking dashboards and documentation systems to support visibility across distributed teams.

Rebuilt a 40% turnover team to full headcount in four months via targeted recruitment, streamlined onboarding, and clear leadership alignment. Drove eNPS from -20 to +30 within five months by implementing town halls, supervisor-led stand-ups, and open communication frameworks, stabilizing engagement under significant operational pressure. Created quality feedback loops across technical production pipelines that cut rejection rates from 3.5% to <1% while sustaining 150 assets/day during peak season. Owned full-cycle talent acquisition, compensation alignment, onboarding design, and performance improvement frameworks in collaboration with HR.

Scaled staff from ~10 to 100+ by adding leadership layers, performance systems, and a structured onboarding program, driving stability and client growth. Achieved sub-5% annual turnover in an environment averaging ~30% by investing in manager development, structured career pathways, and engagement accountability. Redesigned training architecture using a Learning Management System (LMS), reducing production processing times by 58%, and boosting output consistency. Reduced quality rejection rates from ~5% to 1% across 500–600 monthly assets by building a scalable quality specialist training cascade model. Promoted and developed internal talent into management roles through leadership coaching, structured assessment, and career planning, strengthening succession depth and organizational resilience. Designed and deployed comprehensive onboarding and knowledge-sharing systems that accelerate time-to-productivity and reinforce cultural alignment. Leveraged People Analytics dashboards to identify turnover drivers, enabling targeted retention interventions.

Built and led a remote-first organization managing full-cycle people operations including hiring, onboarding, performance management, and professional development. Established mentoring cadences and structured feedback systems that maintain quality and cohesion across distributed project teams.

Contributed within multidisciplinary teams while mentoring junior professionals and developing early leadership capability through structured coaching.