Product manager

I am a data-driven product manager with over 9 years of experience specializing in fintech, blockchain, SaaS, and crypto industries. Throughout my career, I have demonstrated a strong track record in growth experiments, retention strategies, product discovery and delivery, as well as analytics. I thrive in remote work environments and enjoy collaborating with cross-functional teams to drive impactful product outcomes.

At Oracul, an onchain analytics platform for crypto investors, I led the development of tier-based dashboards with chat nudges that increased staking tier upgrades by 12%. I also launched an AI assistant for investors that improved accuracy by 43% and reduced latency by 30%. My ability to pivot machine learning approaches early saved two months of development time, and I redesigned token search features that boosted user engagement by 21%.

During my time at Yandex Cloud, I built a churn prediction model based on behavioral signals from support tickets, which helped reduce churn by 12%. I designed and A/B-tested an NPS system that tripled response rates and scaled a mentorship program for 90 staff members, improving support quality by 80% and achieving a 97% CSAT score. I optimized UI flows to reduce support tickets by 55%, authored a customer experience playbook and training materials, and delivered guest lectures to strengthen the employer brand and talent pipeline.

I also founded and launched Pace, a sports-tech platform for tracking outdoor training events. I acquired over 800 users, built partnerships with race organizers to expand target segment reach by 52%, and conducted deep user interviews that introduced new race categories and custom segmentation, driving a 13% increase in session engagement.

Earlier in my career, I worked as a technical support specialist at xpate, where I automated bank selection for routing to increase transaction success and built algorithms to process over 1 million rows of data, reducing manual time by 90%. I automated internal operations and data flows to improve cross-team efficiency and authored onboarding playbooks to accelerate ramp-up and standardize service quality. As a team lead at Rocketbank, I consolidated and categorized payment errors to reduce resolution time by 10%, resolved over 16,000 support cases maintaining a 4.9/5 CSAT, trained and mentored over 90 employees, and led workshops on communication and conflict resolution to enhance customer interaction quality.

I am fluent in Russian, English, and Portuguese, and I am passionate about leveraging data and user insights to build products that deliver real value. I continuously seek opportunities to grow as a leader and mentor while driving product excellence in fast-paced, innovative environments.