Student | Bilingual (EN–ES)

I am a young student with experience in customer service, lead management, and persuasive communication in both Spanish and English (C1). I have worked in high-volume environments, consistently meeting quality metrics, response times, and customer satisfaction standards. I bring hands-on experience in conversion-oriented copywriting, data organization using spreadsheets, lead follow-up, and support for digital operations. I adapt quickly to new tools, always working with a results-driven, organized, and continuous improvement mindset.

During my time at Concentrix from November 2024 to August 2025, I provided customer support via calls and digital channels in both Spanish and English, serving B2B and B2C clients. I managed high volumes of interactions while maintaining quality, satisfaction, and response-time metrics. I logged, tracked, and resolved cases using CRM and ticketing systems. I used clear and persuasive communication to handle objections, explain services, and build customer trust.

I have developed skills in copywriting in both English and Spanish, text transcription, lead and prospect follow-up, basic social media management, and data organization with attention to detail. I am proficient in Microsoft 365, Google Workspace, and creative design tools such as Canva, Figma, and Notion. Additionally, I have basic knowledge of Python, HTML, JavaScript, and C++.

Currently, I am pursuing Engineering in Computer Science & Artificial Intelligence at Universidad Sergio Arboleda, while also studying Data Systematization Technology at Universidad Distrital Francisco José de Caldas. I am eager to apply my bilingual communication skills and technical knowledge to contribute effectively in customer service and digital operations roles.

I am motivated to continue learning and growing professionally, leveraging my bilingual abilities and technical skills to support teams and improve customer experiences. I am adaptable, detail-oriented, and committed to delivering high-quality results in fast-paced environments.