Project Manager | Client and Business Delivery | Transformación operativa

I am a Project Manager with experience leading technological, operational, and financial projects, specializing in aligning business, client, and technology needs to generate operational efficiency and continuous improvement. I have coordinated multidisciplinary teams, managed corporate stakeholders, and executed projects under agile methodologies. I have a proven track record of optimizing financial processes, improving operational accuracy, and strengthening the customer experience in highly complex corporate environments.

My profile is results-oriented, with a strategic focus, analytical thinking, and the ability to adapt to dynamic environments. I have managed comprehensive technological and operational projects for corporate clients such as Telcel, coordinating teams, optimizing financial processes, and ensuring quality deliverables. I lead multidisciplinary teams and maintain direct management with client stakeholders.

I plan and execute projects using Scrum and Kanban methodologies, administering backlogs, sprints, and deliverables. I coordinate financial forecasting and billing processes and implement quality assurance strategies. I monitor operational KPIs and manage risks to ensure project success.

In my role at NTT DATA México, I restructured forecasting and billing processes impacting over 100 employees, reduced financial discrepancies and operational errors within five months, improved vacation and incident control, and optimized functional testing processes to enable early defect detection.

Previously, I coordinated and managed technological initiatives in the financial sector, focusing on requirements gathering, functional validation, and client-technical team alignment. I executed functional testing of financial applications, documented and tracked incidents, coordinated with development teams for error resolution, and maintained communication with stakeholders.

I have also contributed to reducing incident resolution times by improving communication and traceability, strengthening operational communication between clients and technical teams, and supporting continuous improvement of financial application functionalities. I participate in project monitoring and control, support strategic planning, monitor operational KPIs, and assist in risk analysis.

I am continuously developing my skills in agile methodologies, risk management, QA testing, and project management tools such as Jira, Azure DevOps, ServiceNow, Monday, Trello, Tableau, Figma, and Lucidchart. I am a native Spanish speaker and currently improving my English proficiency.