I am a versatile professional combining strategic vision with creative execution. I specialize in digital marketing and community management, excelling at transforming complex ideas into impactful visual campaigns. With a strong background in customer relationship management and team leadership, I am committed to delivering measurable results and building lasting relationships.
Throughout my career, I have gained experience in client support, account management, and community engagement across various industries including fintech, e-commerce, and telecommunications. I am adept at optimizing user experience and maintaining high service standards.
I have successfully managed teams, coached staff, and coordinated technical operations, demonstrating my ability to lead and support organizational goals effectively. My skills in digital tools and CRM platforms enable me to develop and implement strategic marketing initiatives.
I am fluent in French, Arabic, Kabyle, and have professional proficiency in English, with basic knowledge of Spanish. This multilingual ability allows me to communicate effectively in diverse environments.
I am passionate about leveraging my expertise in digital marketing and design to create value for businesses and communities. I continuously seek opportunities to grow professionally and contribute to innovative projects.
Accompaniment and resolution of client issues within an innovative fintech. Optimization of user experience and maintenance of high service standards.
Management and optimization of seller accounts to maximize visibility and sales. Strategic advice on product positioning and performance analysis.
Targeted prospecting for professional certification training (Fire Safety, TCF).
Development of digital identity on Facebook and Instagram through creative content. Strategic support to the CEO for optimizing company operational flows.
Managed a team of 30 agents: coaching, skills development, and KPI monitoring. Real-time technical coordination of fiber optic (FTTH) interventions.
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