Experience analyst instructor

Instructed over 300 poll worker training classes for approximately 3,000 community workers. Led large group training sessions, assessed student skills, and ensured proficiency in election procedures. Managed training facilities, including setup, breakdown, and classroom engagement. Answered hotlines and supported supervisors during Election Day operations.

Instruct individuals and groups in CPR techniques, ensuring proficiency through hands-on practice. Created a positive learning environment while adhering to the latest CPR guidelines and protocols. Maintained certifications and stayed informed about updates to CPR guidelines.

Managed day-to-day operations of 5 different Vote Centers across Clark County, ensuring smooth workflow and election integrity. Supervised workers and oversaw voting equipment setup, breakdown, and troubleshooting. Handled timekeeping, communication with the local election board, and resolved Vote Center issues.

Oversaw the orderly election process, including setup, voter assistance, and equipment operation. Managed the Ballot Marking Device and Scanning Unit, ensuring efficient use and troubleshooting. Maintained election integrity, completed necessary paperwork, and communicated with local boards of elections.

Delivered exceptional customer service by transporting passengers safely and reliably. Managed ride requests via the Lyft app, following traffic laws and maintaining vehicle cleanliness.

Provided technical support for over 400 users and managed systems including File/Print Servers, SQL, and SharePoint. Led a major physical-to-virtual server migration project, reducing costs and improving system performance. Provided system backups, recovery strategies, and troubleshooting across various hardware platforms.

Administered a 10,000+ server infrastructure and managed VMware ESX server builds and patches. Coordinated with teams to implement best practices for new software and database management. Managed data center optimization, ensuring reliability and capacity for critical IT systems.

Administered Active Directory user accounts, security policies, and troubleshooting for 50+ remote sites. Provided technical support and resolved complex issues for 20,000+ users across multiple platforms.

Administered VMware GSX and Citrix environments, maintaining server configurations and backups. Supported disaster recovery and backup procedures for Windows SQL databases.

Provided technical support for radiology systems, ensuring smooth operations and resolving connectivity issues. Monitored server performance and provided user support for medical imaging systems.

Ensured COVID-19 safety protocols were followed in a mobile vaccination site, monitoring patient safety and compliance.

Coordinated ride routes, tested equipment, and provided volunteer support to ensure successful events. Acted as First Aide to injuries on the bike ride.