Consultor de Negócios / BDR / SDR

Updated CRM Komo for inbound lead classification from Instagram integration; updated CRM Agendor with company and business data; prospected leads using LinkedIn and Sales Navigator; contacted leads via phone, WhatsApp, email, and video calls; prepared reports for CEO; tabulated videos to increase leads; maintained daily productivity spreadsheets; conducted video meetings with qualified leads for institutional presentations and product sales; managed national and international sales cells requiring full-time Spanish communication; reorganized international lead spreadsheets and productivity reports, increasing qualified leads.

Qualified inbound leads; acted as Closer in SONAR project; updated CRMs Pipefy, Overloop, and Hubspot; contacted leads via phone app API 4, email, and WhatsApp; improved lead qualification speed and volume; contacted BMC Hyundai machine project clients for quality and NPS data, achieving 100% response rate.

Implemented commercial area; qualified and prospected B2C leads; used Apollo, LinkedIn, Econodata for prospecting; conducted consultative sales; used WhatsApp Business; expanded inbound lead contacts.

Implemented, updated, and used CRM Omie; qualified, prospected, and reactivated inbound and outbound B2B leads; used LinkedIn, Apollo, Econodata for lead location; conducted video calls with qualified leads for company presentation and pre-sales of Diversity and Inclusion product; grew lead base and revenue by 30% compared to previous year.

Used Digitalk platform; requested and verified documents for responsible area; guided clients on formalization and contracted products; exceeded monthly service target from 700 to 1050 with positive results and hiring.

Led activities, systems, and methodologies in finance and operations; managed and trained teams applying meritocracy; managed projects for result improvement; handled operational risk management; served internal clients to finalize contracted business; collaborated with peer areas for result improvements; managed crises and conflicts; sold, implemented, and supported customized and routine banking products; worked in retail, wholesale, and corporate segments managing high-performance teams; received awards for service quality, customer service, and wait time reduction; earned meritocracy bonuses and company-sponsored courses.