Customer Support Professional

Maintain organization and inventory of clinic supplies in a fast-paced medical environment. Assist team with surgery preparation and patient care for dogs and cats. Support client interactions, providing calm and professional service during high-stress situations.

Trained new employees on service standards, efficiency, and customer expectations. Performed quality checks and provided feedback to ensure consistent service delivery. Contributed to positive client experiences through attention to detail and team collaboration.

Managed high-volume inbound calls assisting members with auto insurance policies, billing, and account inquiries. Resolved customer concerns and de-escalated complex situations while maintaining positive customer experiences. Consistently met performance metrics including call quality, adherence, and customer satisfaction scores. Utilized internal systems and communication tools to document interactions and support team knowledge sharing.

Managed high-volume inbound and outbound calls, engaging prospective customers and identifying sales opportunities. Qualified leads through discovery conversations and scheduled appointments for the sales team. Maintained accurate records of customer interactions and pipeline activity using CRM tools. Collaborated with team members to meet daily and monthly outreach and conversion goals.

Conducted outbound prospecting through calls, emails, and follow-ups to generate new business opportunities. Responded to inbound inquiries, providing product information and guiding prospects through next steps. Tracked and updated lead activity, ensuring data accuracy and timely follow-up in CRM systems. Consistently met or exceeded performance metrics in a fast-paced, remote work environment.

Led and mentored a team of 50+ representatives, providing coaching, performance support, and ongoing development. Ranked in the top 1% of the company based on sales performance and leadership results. Managed high-volume customer interactions, order processing, and issue resolution. Conducted training sessions and supported team growth in customer engagement and sales techniques.