Operations and Customer Success professional

I am an Operations and Customer Success professional with over 5 years of experience leading teams, optimizing workflows, and improving client satisfaction across healthcare, engineering, and service industries. I have a proven ability to manage transportation operations, coordinate cross-functional initiatives, and maintain high data accuracy in fast-paced environments. My strong background includes CRM systems, compliance, and process improvement.

In my current role as Manager of Transportation at Blossom Home Care, I lead a team of drivers, oversee scheduling and service quality, and coordinate community outreach and marketing events. I also spearhead client onboarding and ensure 100% accuracy in service documentation. I design scheduling processes that improve service reliability and reduce errors, and I serve as the primary escalation point for families and medical partners. Additionally, I conduct audits to ensure compliance with healthcare data regulations.

Previously, I worked as a Safety Team Specialist at Galaxy Engineering, where I managed EHS and PSM documentation with audit-ready compliance, optimized digital filing systems, supported cybersecurity initiatives, and collaborated with teams to standardize data processes. I also have experience in marketing and customer support, having worked at Dixie Exterminators and GEICO, where I managed CRM data entry, improved customer retention, generated new business leads, and handled high-volume customer interactions.

I hold an Associate Degree in Game Design from Johnson County Community College with a GPA of 3.8. I have completed certifications in Cybersecurity Awareness Training (Google), Customer Experience & CRM Systems (HubSpot), and Mental Health (WHO). My technical skills include Salesforce, Zendesk, Microsoft Excel (Advanced), Google Workspace, and basic video editing tools.

I am fluent in English and Shona, and I am passionate about leveraging my skills to drive operational excellence and enhance customer success in dynamic environments.