General Virtual Assistant

Record and categorize daily financial transactions using Google Sheets or Microsoft Excel. Process Business Permits (New and Renewal). Process renewal of Invoices and generate. Perform monthly bank reconciliations. Maintain general ledgers and trial balances. Generate financial reports as needed by clients or accountants. Prepare and file tax returns and ensure compliance. Maintain organized and up-to-date financial records. Process the renewal or request of new receipts/invoices when current booklets are used up. Liaise with clients to gather necessary financial information and resolve discrepancies.

Managed daily administrative tasks, including document preparation, data entry, and filing. Monitored and reconciled financial records to ensure accuracy and compliance. Coordinated schedules, meetings, and communication for efficient workflow. Assisted in processing invoices, payroll, and budget tracking. Provided support for event planning and member engagement activities.

Handled high volumes of customer emails, providing precise solutions to product inquiries, billing concerns, and technical issues. Customized responses to align with customer-specific situations, ensuring a personalized experience. Investigated and resolved order discrepancies, refund requests, and account updates with a keen attention to detail. Collaborated with internal teams, such as logistics and IT, to expedite resolutions and maintain seamless service. Analyzed recurring email concerns to identify trends, offering actionable feedback for process improvements.

Provided prompt and professional customer support via chat, resolving inquiries and issues efficiently. Assisted customers with order tracking, product information, and troubleshooting technical concerns. Maintained accurate records of customer interactions and escalations. Collaborated with team members and supervisors to meet service quality targets. Ensured a high level of customer satisfaction by delivering tailored solutions and support.