Customer Service Representative

Conducted thorough inspections of 50+ residential properties monthly to identify pest control concerns and infestation severity. Provided expert, customized recommendations to clients on effective treatment options with clear ROI and safety considerations. Utilized CRM systems, mobile apps, and digital tools to document findings and communicate results remotely to clients and management. Maintained a 95%+ customer satisfaction rating through clear communication, follow-up support, and proactive issue resolution. Assisted in training newer team members on inspection protocols, safety standards, and customer communication best practices.

Conducted comprehensive property inspections and damage assessments for residential clients across the metro Atlanta area. Delivered detailed consultations to 40+ homeowners monthly, explaining complex treatment options and safety considerations in accessible language. Managed customer relationships throughout service delivery, ensuring understanding of the value and effectiveness of recommended solutions. Coordinated with management and contractors to schedule follow-up treatments and maintain service quality standards. Built a strong reputation for reliability and expertise, resulting in consistent customer referrals and repeat business.

Identified termite infestations and pest control concerns through systematic property inspections and client interviews. Provided informed recommendations on treatment options, hazard communication, and preventative measures. Delivered reassuring customer service and technical guidance to build client confidence in service quality. Documented inspection findings and communicated results clearly to customers and management.

Managed end-to-end client acquisition process including property assessment, inspections, renovations, and market preparation. Oversaw marketing initiatives and facilitated sales negotiations and closing processes for property transfers. Coordinated between multiple stakeholders to ensure smooth project execution and high client satisfaction. Developed processes and documentation to streamline client communication and project tracking.