Senior IT Support Technician

I am a Senior IT Support Technician with over 10 years of experience working in corporate and multi-site environments. Throughout my career, I have developed a strong expertise in 1st and 2nd level technical support, both on-site and fully remote. My work involves user management, Windows and Linux systems administration, Microsoft 365, and network troubleshooting including VLANs, switches, Wi-Fi, and basic Fortinet firewall configuration. I am proficient in incident management using various ticketing systems such as ServiceNow, Jira, and Freshdesk.

I have held roles that required me to manage user lifecycles, coordinate escalation with vendors, and maintain IT asset inventories and infrastructure documentation. I am experienced in structured cabling installation and have coordinated with external technology providers and service partners to ensure smooth IT operations. I am passionate about process digitalization and task automation to improve efficiency.

My recent positions include Head of IT & Digital Transformation at Grupo Galera, where I provided multi-site support and led digital initiatives, and IT Technician roles at Free Computers SL and TPV Foodeo.es, focusing on corporate IT support and POS system maintenance. I have also worked as a self-employed Senior IT Specialist, delivering full-service IT management to SMBs and individual clients.

I am comfortable working autonomously in remote settings and have a proactive, detail-focused approach to problem-solving. I communicate clearly with non-technical users and maintain a continuous improvement mindset. I am immediately available for remote roles and operate within the CET/CEST timezone. I hold an EU work permit and a driver’s license (B).

I am continuously improving my English skills, currently at B1 level, and I am a native Spanish speaker. I am eager to bring my technical expertise and dedication to a new team where I can contribute to IT support excellence and digital transformation projects.