Bilingual Customer Support and Sales Specialist
- Location
- Spain
- Rate, USD
- $22 / hour
- Work schedule
- Full Time,
- Language skills
- Catalan, English, Spanish
- Available for Hire
- Yes
About me
Customer service and sales professional with experience in client relations, communication, and remote support. Recently worked as a Family Advisor for an assisted reproduction and family consulting company, supporting international clients through personalized guidance and sensitive processes. Bilingual, empathetic, and skilled in customer support, sales, and social media management.
Professional area
Skills
Active ListeningAdministrative TasksAI - Artificial intelligenceAppointment SettingB2BB2CBilingualClient Relationship ManagementClient SupportCommunication skillsComputer SkillsCritical ThinkingCRMDecision MakingDetail-orientedEmailEmpathyHardworkingLeadershipManage ConflictsMulti-taskingOnline researchOrganizedPhone SupportProblem SolvingResilentSoft skillsTeam LeadershipTrelloZoom
Completed Tests
Education
- 2011-2013 High School Diploma in Humanities and Social Sciences @ Evangélico Honduras
- 2013-2015 Bilingual Call Center Technical Degree @ Unitec Honduras
- 2024.. Higher Degree in Marketing and Advertising @ UOC Barcelona
Still studying
Experience
- 2015-2018 Coordinator and English teacher. @ Coral international Bilingual school
Supervised and coordinated teachers from 1st to 3rd grade, managed communication with students and families in a bilingual environment, provided administrative support, and helped with daily school operations.
- 2018-2019 Costumer service and sales agent @ Alorica Honduras
Provided bilingual customer support, handled client inquiries and issue resolution, and performed cross-selling to promote additional services and improve customer satisfaction while meeting performance goals.
- 2020-2023 Sales and Customer Support Advisor @ Orange Spain
Managed customer service and sales operations for both B2C and B2B clients, advised customers on mobile and internet services, handled issue resolution, and promoted products through cross-selling and personalized support.
- 2024-2026 Family advisor @ Investmedical
Provided personalized guidance to families seeking assisted reproduction options, listening with empathy to their medical and personal situations and helping them identify the most suitable program for their needs. Applied knowledge of international legal frameworks related to assisted reproduction to offer reassurance, clarity, and informed support throughout the decision-making process.
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