Compliance Officer, Customer Care Specialist

I am a dedicated Compliance Officer with extensive experience working remotely to ensure that advertising campaigns comply with all applicable laws and industry regulations. I have a keen eye for detail, which helps me effectively identify and address malicious content and alerts. My role involves thorough examination and verification of client accounts to maintain high standards of compliance.

In addition to my compliance work, I have a strong background in customer experience, having managed customer tickets and complaints efficiently in a remote setting. I am skilled at providing timely solutions, handling refunds and exchanges, and ensuring customer satisfaction through clear communication and follow-up.

My experience also includes teaching English at a public high school, where I developed lesson plans, graded assignments, and monitored student progress. This role enhanced my communication skills and ability to manage multiple tasks effectively.

I am proficient in various tools such as Amo CRM, Jira, Zendesk, Grafana, and Confluence, which support my problem-solving abilities and multitasking skills. I am committed to continuous learning and applying my knowledge to improve processes and outcomes.

Living in Tbilisi, Georgia, I am open to remote opportunities that allow me to leverage my compliance, customer service, and teaching experience. I am passionate about maintaining ethical standards and contributing positively to organizational goals.