HR & Operations Manager

Lead full-cycle talent management, employee relations, and compliance to support a high-performing and engaged workforce. Design and implement employee engagement, recognition, and development initiatives. Partner with senior leadership to drive HR strategy and ensure compliance with labor standards and organizational policies. Oversee multi-site operations, workforce planning, and vendor partnerships. Manage scheduling, resource allocation, and reporting. Drive process improvements to reduce costs and improve operational performance. Achieved strong employee retention and introduced flexible staffing models. Championed internal talent development and secured employee benefits partnerships.

Coordinated recruitment, onboarding, employee relations, and HR file management. Managed daily operations, staff scheduling, and vendor partnerships. Launched employee perks, recognition initiatives, and team-building programs.

Managed office expenses, mail processing, and client scheduling. Guided clients through insurance claims processes. Coordinated reception duties, facilities requests, and cross-departmental communications.

Managed staff scheduling, recruitment support, and performance oversight. Oversaw inventory, equipment maintenance, and client billing. Supported portfolio management, policy implementation, and administrative compliance.

Served as primary liaison for property owners and investors. Managed legal documents and investor records. Assisted reservations and administrative teams with reports and meetings.

Oversaw daily clinic operations including scheduling, billing, compliance, and staff supervision. Managed medical records, office administration, and vendor coordination. Conducted diagnostic ophthalmic tests and ensured medical equipment readiness.

Conducted ophthalmic diagnostic tests and assisted with minor surgical procedures. Managed patient scheduling, medical records, billing, and Accuro software. Educated patients on treatment plans while maintaining confidentiality and professionalism.

Managed guest check-in & check-out, reservations, and special requests. Handled payments, cashier duties, currency exchange, and financial reconciliation. Coordinated guest activities and communicated service updates.

Delivered differentiated instruction and assessed student progress. Managed classroom behavior and supported student wellbeing. Collaborated with parents and educational professionals. Led extracurricular activities including school events and netball team coordination.