Sales & Business Operations Coordinator (Manager)

Developed concept of a psychological support app for families with children with disabilities; Conducted target audience analysis and user research (surveys, needs assessment); Designed core product features, user journey, and app structure, contributing to the overall UX/UI concept and product vision.

Coordinated collaboration among 20+ stakeholders and organized 30+ cross-time-zone meetings; Implemented an Airtable-based tracking system to improve milestone visibility and accountability; Supported program operations, including onboarding materials and logistics for a 50-person workshop.

Owned and optimized end-to-end invoicing workflow, achieving 95% on-time processing and resolving financial discrepancies; Redesigned cross-departmental financial reporting, reducing monthly reporting time by 5+ hours; Built and maintained a centralized dashboard tracking 15+ sales KPIs for real-time performance visibility; Collaborated across sales, finance, and operations teams to improve alignment and reporting consistency.

Conducted research on financial innovation, including digital currencies such as the Digital Ruble; Authored analytical work on emerging financial technologies and their future implications; Analyzed financial and market trends and synthesized complex data into structured insights to support research initiatives.

Processed and managed official correspondence within the electronic document management system; Ensured accurate classification, routing, and archiving in compliance with internal standards; Supported administrative workflows while maintaining data accuracy, consistency, improving document handling efficiency.

Managed B2C sales, increasing customer engagement and conversion rates through personalized service; Maintained CRM and tracked customer interactions and purchasing behavior; Coordinated with suppliers and supported inventory management to ensure smooth retail operations.

Completed web development training (HTML), building foundational front-end skills and applying them in hands-on projects.

Organized a 120+ participant talent competition end-to-end, including business planning, marketing, vendor management, achieving ~100,000 RUB profit.

Delivered exam preparation (IELTS/EGE/OGE), improving performance (5.0 → 6.5 in 2.5 months) through strategies.