Senior Client Service Analyst and HR Assistant
- Location
- Argentina
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English, Italian, Spanish
- Available for Hire
- Yes
About me
I am a dedicated professional with over 15 years of experience in client service, HR assistance, and operational management across international environments. Throughout my career, I have developed strong skills in customer service, problem solving, and team leadership, particularly in multilingual and multicultural settings. I am fluent in Spanish, English, and Italian, which has enabled me to provide effective communication and support to diverse clients and internal teams.
My experience includes working as a Senior Client Service Analyst and HR Assistant at Fururestep Korn Ferry Argentina, where I managed technical assistance, designed detailed reports, and collaborated closely with recruiting and hiring managers globally. I am proficient in various candidate search and interview systems such as Oleeo, TalentLink, KF Recruit, Montage, YouCanBookMe, and Zoom.
Previously, I have held roles in customer service, operations supervision, and translation, including freelance translation work in English, Italian, and Spanish. I have also led teams in travel assistance insurance companies, managing technical assistance groups and coordinating complex medical transportation and repatriation services.
I am skilled in coaching and motivating teams to achieve high performance and quality service standards. I have experience in handling complaints, implementing process improvements, and fostering positive work environments through effective communication and feedback.
My educational background includes high school studies focused on human and social areas, English teaching school training, and partial university studies in Nutrition. I am proficient in Microsoft Office, CRM tools like Zendesk and Salesforce, Jira, and various social media platforms.
I am seeking an opportunity to apply my extensive knowledge and experience in a dynamic organization where I can contribute to operational excellence and continue my professional growth. I am committed to being part of a collaborative team that values personal achievement and performance.
Education
- 1998-2001 High School Diploma in Human and Social Areas @ Domingo Faustino Sarmiento, San Miguel, Buenos Aires
- 2004 – 2007 English Teaching School Qualification @ Association Argentina de Culture Ingles (Argentina)
Qualification: 8
- 2009 – 2012 University Studies in Nutrition (Not Completed) @ Universidad Abierta Interamericana
Experience
- March 2015 – January 2025 Senior Client Service Analyst and HR Assistant @ Fururestep Korn Ferry Argentina
Provided trilingual customer service and technical assistance to internal customers and job seekers through US and global job posting sites. Managed SLA-based problem solving and immediate response. Assisted HR and liaised with Recruiting and Hiring Managers internationally. Designed reports on job offers, applicant qualifications, case volumes, response times, and problem resolution. Troubleshot and tested job offer pages, providing suggestions to vendors and web designers. Managed candidate search and interview systems including Oleeo, TalentLink, KF Recruit, Montage, YouCanBookMe, and Zoom.
- January 2015 – March 2015 Customer Service Representative @ Europe Assistance
Provided telephone assistance and coordination of cranes for vehicular assistance. Managed conflict containment and travel assistance. Delivered problem solving support.
- April 2014 – September 2014 Operation Supervisor for Luxury Concierge Services @ Quintessentially Lifestyle Argentina
Planned, coordinated, and monitored contact center team activities to ensure efficiency and quality. Led claims handling and complaint resolution. Promoted continuous professional training and motivated customer service teams through coaching and feedback. Created feedback channels and implemented improvements. Conducted personal search and selection interviews to increase call center staff.
- March 2013 – March 2014 English, Italian and Spanish Translator (Freelance) @ Nexton Media Company (Rome, Italy)
Translated various texts and web pages. Provided interpreter services online and by phone in three languages.
- February 2010 – February 2013 Team Leader @ Travel Guard Americas
Managed and monitored technical assistance group regarding products, services, and policies. Coordinated traveler assistance and standardized procedures. Provided coaching and quality control. Monitored performance metrics and operational management. Assisted business executives and advised new customers. Managed medical transportation services and repatriation. Handled customer complaints and implemented corrective actions. Developed and implemented action plans to improve service quality.
- January 2008 – February 2010 Bilingual Travel Assistance Coordinator @ Travel Guard Americas
Provided bilingual customer assistance for medical requests. Searched for new suppliers to expand provider network. Interpreted and translated medical records. Coordinated hotel and flight reservations. Managed international medical evacuation and repatriation.
- February 2007 – August 2007 Sales Consultant and Laser Operator @ New Medical Technology
Developed foreign trade, sales, import and export of laser machines from China and Europe. Managed supplier payments. Planned and designed media and budget advertisements. Managed daily agenda. Provided translation and interpretation services in English and Spanish.
- April 2006 – February 2007 Telemarketer - Customer Service @ Qualfon Argentina (Call Center)
Provided bilingual customer service and technical support. Delivered timely problem solving and data entry.
- January 2004 – March 2006 Bilingual Telemarketer @ Teleperformance Argentina
Performed bilingual sales and customer service in call center and telemarketing.
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