Technical Project Manager & Product Strategist

Lead a portfolio of strategic client implementation projects managing scope, milestones, dependencies, and delivery governance to improve delivery predictability by 25%. Partner with pre-sales teams on discovery and scope definition, contributing to a 15% increase in win rate by strengthening business case alignment and improving estimate accuracy. Control change management processes, reducing scope creep by 20% and protecting project margin through structured impact assessment and client approval workflows. Develop executive-ready reporting dashboards covering project performance, delivery KPIs, and risk exposure enabling proactive decision-making at the leadership level. Reduce blocker resolution time by 30% through proactive risk identification, escalation frameworks, and cross-functional governance controls.

Owned and managed product roadmaps aligned to business growth objectives, increasing feature delivery throughput by 35% across two engineering teams of 10+ engineers. Defined and tracked OKRs and KPIs to measure product performance, inform strategic prioritization, and maintain executive visibility into delivery health. Facilitated stakeholder alignment sessions to translate corporate objectives into actionable delivery plans, reducing strategic misalignment across business units. Improved user satisfaction scores by 40% through data-informed product enhancements, leveraging analytics and structured discovery to drive continuous improvement. Ensured predictable releases and risk mitigation across Agile delivery cycles using Jira, Confluence, and Miro, maintaining sprint-level governance and cross-team dependency management. Created structured documentation including business requirements, solution briefs, and delivery roadmaps to support transparent stakeholder communication.

Led an 11-person multicultural software development team in a supply chain systems modernization initiative, overseeing project execution against defined scope, cost, and timeline targets. Developed Power BI dashboards to track purchase order pipelines and procurement spend, improving executive visibility by 35% and enabling data-driven decisions on supply chain risk and vendor performance. Modeled and analyzed financial and operational data using SQL and SAP S4 Hana to surface cost-saving opportunities and support strategic decision-making at the program level. Reduced deployment cycle time by 60% through process automation and standardization initiatives, translating directly into operational cost savings and faster time-to-market. Defined backlog and prioritization frameworks aligned to operational efficiency and financial performance targets balancing competing stakeholder priorities across procurement, IT, and finance.

Owned the product roadmap for a marketing automation platform processing over $10M+ per month in financial transactions, ensuring compliance with regulatory standards and optimizing for revenue performance. Increased team delivery velocity by 20% through structured sprint governance, risk escalation frameworks, and dependency management across cross-functional stakeholders. Reduced issue escalations by 40% through proactive stakeholder coordination and structured communication protocols, minimizing revenue impact and SLA penalty risk. Defined product requirements aligned to revenue optimization and compliance standards, translating business objectives into actionable engineering backlogs.

Modernized legacy financial systems through API integration and architectural enhancements, reducing system outages by 50% and minimizing revenue impact from downtime. Improved data retrieval efficiency by 60% through architectural improvements, reducing processing latency across high-volume financial applications. Maintained 98% uptime across supported applications, meeting SLA commitments and protecting against contractual penalty risk.

Managed 10+ enterprise client accounts with a 95% satisfaction rate, serving as the primary point of escalation and relationship management. Improved SLA compliance by 25% through operational process redesign and implementation of structured review and control mechanisms. Reduced QA error rates by 30% through structured quality frameworks, reducing rework costs and improving output reliability.