Operational Management and Commercial Administration

I am a professional with experience in administrative operations, IT support, customer service, and commercial management. I have worked both independently and in companies, developing skills in problem solving, multilingual communication, and operational organization. I have experience in technical support, inventory management, billing, digital service, e-commerce, and image editing for marketplaces. I quickly adapt to new environments and digital tools, with a focus on efficiency, compliance, and continuous improvement.

As an ex-owner of a manufacturing and distribution facility for cleaning and hygiene products, I managed the entire business operation, including supply chain management and end-user service. I handled digital communication channels such as WhatsApp Business and social media to ensure immediate response times for inquiries and order tracking. I was responsible for billing administration, cash flow control, and compliance with tax obligations. Additionally, I developed suppliers and managed distribution logistics to maintain continuous stock of essential supplies.

In my previous roles, I have provided front desk management services, receiving international passengers, verifying their identity, and registering their personal data in management systems. I offered guest support and assistance in Spanish, English, and Portuguese, resolving issues and providing tourist and logistical support. I coordinated general services staff to ensure smooth facility operations and managed petty cash, invoicing, and legal documentation.

I have also worked as a self-employed PC Technical Service provider, diagnosing hardware failures, performing preventive maintenance, and optimizing software for computers both in person and remotely. I explain technical solutions in clear language to build trust with clients. Furthermore, I specialize in image editing for e-commerce, enhancing product images to optimize visual presentation and increase sales, applying digital marketing and user experience principles.

My technical skills include IT support for PC and laptop diagnostics and repair, proficiency in Excel for databases and inventory control, and Word for report writing. I am an agile learner, able to quickly acquire new knowledge and adapt to evolving technologies and processes.