I have experience in customer service, administrative tasks, and onboard service as a flight attendant, standing out for providing warm, efficient, and customer satisfaction-oriented attention. I have worked in dynamic and high-demand environments, developing communication, organization, and pressure situation resolution skills. I have experience in administrative assistance and remote work, managing documentation, coordinating tasks, and providing digital support. Additionally, I have experience in sales and personalized customer service, always maintaining a professional image and excellent predisposition for teamwork. I am proficient in handling emergencies, first aid, and applying safety procedures according to aeronautical regulations. I am skilled in multitasking and managing digital tools such as Google Workspace, Microsoft Office, Meet, and Zoom. I am committed to maintaining high standards of image, protocol, and hospitality in all my professional roles.
Written and oral proficiency
Personalized attention and assistance to passengers during national and international flights; teamwork and emergency management; application of safety and emergency procedures according to aeronautical regulations; first aid management; efficient resolution of situations under pressure; high standards of image, protocol, and hospitality.
Administrative management and organization of digital documentation; user assistance via virtual channels; use of digital and collaborative tools such as Google Workspace, Microsoft Office, Meet, and Zoom; professional internal and external communication with different sectors and organizations; multitasking resolution in dynamic and high-demand administrative environments.
In-person and online customer service via social media and WhatsApp; cash handling, payments, and stock control; order management, exchanges, and post-sale follow-up; product organization and display to boost sales.
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