Customer relation and Technical support associate

I have a bachelor’s degree in Ecotourism Management and over 20 years of experience working in ecotourism projects, hotels, and various technology companies. Throughout my career, I have developed strong skills in customer support, technical assistance, and escalation coordination, primarily serving corporate and enterprise clients across the Americas. I am passionate about delivering high-quality service and resolving complex issues efficiently.

In my recent role as a Post Sales Escalation Coordinator at Teknowledge, I was responsible for managing escalations related to Microsoft Volume Licensing contracts, billing, invoicing, and contract amendments. I ensured timely first responses, engagement, follow-ups, and closure of customer interactions using CRM systems. This role enhanced my ability to prioritize and address customer concerns effectively.

Previously, I worked as a Technical Support Associate at PertTec – DXC, providing hardware and software support to corporate users and managing service tickets through ServiceNow. I also have experience supporting LogMeIn products at Teleperformance and delivering customer service and escalation support at Amazon.

My background includes technical support roles at Hewlett Packard Enterprise, where I assisted enterprise users remotely, configured corporate devices, and managed software credentials. Earlier in my career, I worked in call center environments providing billing support and basic troubleshooting for cable and internet services, as well as initiating sales.

Alongside my technology career, I have been involved in ecotourism and environmental education projects, serving as a naturalist tour guide and research assistant. I have led educational workshops on sea turtle conservation and collected field data at national parks in Costa Rica. I am fluent in Spanish and English, with intermediate proficiency in Portuguese, and possess strong computer skills including CRM systems, Office 365, and Linux.

I am a dedicated professional with core strengths in teamwork, communication, conflict resolution, adaptability, leadership, and a results-oriented approach. I continuously seek to learn and improve while maintaining professionalism and integrity in all my work.