Service Desk Analyst

I am Ashley Schwartz, a dedicated professional with a strong academic background in business administration and management. Currently, I am pursuing a Master’s degree in Clinical Mental Health Counseling while bringing extensive experience in customer service, management, and technical support. I am authorized to work in the United States for any employer and have a proven track record of delivering exceptional service and support in various roles.

Throughout my career, I have held positions such as Service Desk Analyst, Customer Service/Billing Specialist, Assistant General Manager, and Store Manager. These roles have equipped me with skills in customer relations, billing, order processing, scheduling, payroll, and team leadership. I am adept at collaborating with cross-functional teams to resolve complex issues and ensure customer satisfaction.

My experience spans multiple industries including retail, hospitality, and technical support. I have a strong foundation in administrative tasks, technical troubleshooting, and customer communication. I am proficient in Microsoft Office applications, HTML, and have experience with marketing automation and AI technologies.

I am highly organized, detail-oriented, and possess excellent time management skills developed over more than a decade. I am passionate about continuous learning and currently enhancing my counseling skills to better support individuals in need.

I am seeking opportunities where I can leverage my diverse skill set in service desk analysis, customer support, and management to contribute effectively to organizational goals. I am committed to providing high-quality service and fostering positive relationships with clients and colleagues alike.