CRM Operations & Client Success Specialist

I am a remote-ready CRM Operations and Client Success Specialist with over 15 years of experience managing high-volume client portfolios in UAE consultancy environments. Throughout my career, I have successfully managed more than 200 accounts, driving 15–25% annual revenue growth and reducing churn by 20%. I combine deep operational expertise with modern no-code automation tools such as Make.com, Airtable, and AI to deliver smarter client management systems tailored for growing businesses.

Currently, I am building a personal AI Job Seeker automation pipeline as a live portfolio project, demonstrating end-to-end scenario design using Make.com. My core competencies include client success and retention, CRM setup and management, lead management systems, workflow automation, and AI tools integration. I am proficient in managing SLA compliance, escalation management, MIS reporting, team leadership, and process improvement.

In my previous role as Assistant Branch Manager for Operations & Customer Success at a global strategic management consultancy in Sharjah, UAE, I owned the end-to-end client lifecycle for over 200 active accounts. I achieved significant revenue growth through upselling and consultative retention strategies, reduced customer churn, and handled high-value client escalations effectively. I also supervised and trained a team of 8–12 staff, ensuring SOP compliance and consistent client experience.

I have hands-on experience with CRM tools like Airtable and Microsoft Dynamics D365, and automation platforms such as Make.com. I am skilled in integrating AI tools like Google Gemini AI, ChatGPT, and Claude AI into workflows to enhance client management processes. Additionally, I have developed multiple automation projects including AI-powered lead management, Facebook lead scoring pipelines, and AI job seeker pipelines.

I hold a Master of Commerce degree from Panjab University and a Bachelor of Commerce in Accounting & Finance from S.D. College, Hoshiarpur, India. I have also completed certifications in Generative AI, ChatGPT, and Make.com Automation Academy. I am available for full-time, part-time, or freelance remote engagements globally and am fluent in English and Hindi. My approach is reliable, deadline-driven, and client-focused, backed by a strong track record and continuous upskilling in automation technologies.