DevOps Engineer

Managed code and developed new solutions for delivering and upgrading custom 3PL WMS software with CI/CD pipelines aligned with AWS solutions architecture best practices. Developed and maintained code in GitHub Actions, Octopus Deploy, bash, Ansible, SQL, Python, and Node.js, and enforced AWS tagging policies across environments. Performed scheduled deployments and troubleshot updates in AWS, Azure, hosted, and on-premises environments, configured AWS budgets, alerts, and spend guardrails. Executed cost optimization strategies including rightsizing and scheduling to reduce AWS resource spend while delivering web (Apache, NGINX), Linux (C), Oracle (SQL), and Windows desktop (C#, .Net) application upgrades. Collaborated with Developers, IT and Account Management teams to deliver quality code and troubleshoot issues. Provided third-level technical support for customer production issues.

Oversaw risk analysis, vulnerability scanning, certificate management, password policy, and security monitoring, while implementing guardrails architecture IAM to enforce compliance. Deployed automation of security controls to support and enhance secure software development lifecycle. Regularly reviewed existing systems, established AWS cost visibility dashboards, and defined AWS cost allocation model to drive financial accountability. Designed and implemented automated testing for all aspects of the development environment. Implemented SonarQube, Tenable Nessus, Trivy for software and IaC security scanning. Ensured all systems security operations, maintenance activities, and related business processes were properly documented and updated. Performed regular testing and updating of disaster recovery and business continuity plans. Developed forecasts, roadmaps and plans to enable SaaS offerings to keep pace with industry trends. Tracked evidence generation to ensure clean SOC2 audits. Configured, maintained, and troubleshot site-to-site and client VPN connections. Administered internal/external DNS and Azure AD/Active Directory. Configured and monitored DMARC policies.

Guided, developed, and executed on the overall technical journey of key customer accounts and projects. Complemented Product Management and Customer Success teams to maximize business value from Devo implementations. Accelerated product growth by driving engineering projects and cross-functional activities across Sales, Pre-Sales, Professional Services, and Customer Success teams. Developed expertise in Devo Platform architecture, serving as a key reference. Partnered with other departments providing visibility and transparency. Represented Engineering Team in cross-department customer meetings. Advocated for customers in engineering meetings. Communicated with customers on engineering matters beyond other departments’ scope. Contributed technically to projects with a holistic platform view and client needs knowledge. Translated business requirements into integrated systems.

Collected and analyzed customer data and feedback to develop onboarding and retention strategies and inform product roadmap. Involved in support, account management, product demonstrations, and customer education. Served as primary customer contact from onboarding to renewal, championing customer interests. On-boarded new customers, defined and measured success goals. Monitored usage to assist customers proactively. Trained and mentored customers on new features. Participated in content creation and documentation to drive customer success and awareness. Collaborated with sales, product, and engineering teams to incorporate customer feedback into product development. Supported renewals and expansion opportunities. Worked with Product, Engineering, and Operations teams to improve platform delivery and operations.

Supported production technologies for encrypted email SaaS provider with 10,000+ customers. Built, configured, and supported enterprise and SMB Email Encryption ZixGateways. Collaborated with Support, Deployment, Sales, Management, Development/QA teams. Worked with Network Engineers on network issues including reachability, firewall, IP address space. Developed plans for IT Steering meetings to implement critical updates and requirements. Collaborated with Integration Group coworkers to meet technology goals. Discussed procedures, issues, and new products in cross-department meetings. Documented processes and trained team members. Reviewed systems and recommended improvements.

Served as onsite customer resident and primary storage systems architect for large enterprise clients. Designed, architected, implemented, and optimized storage hardware and software solutions. Optimized solutions for features, cost, and performance. Performed technical analysis and whiteboard presentations for customers. Installed OEM hardware and software per customer requirements. Managed large data migrations and disaster recovery/data replication projects. Provided documentation and best practices for complex data storage environments. Conducted performance analysis, troubleshooting, capacity reporting, and trending. Delivered onsite engineering support for critical escalations.