Executive Admin | Virtual Assistant
- Location
- Philippines
- Rate, USD
- $3 / hour
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am a Dedicated Support Specialist with a blend of customer service and digital marketing skills. I have experience multitasking and solving customer issues efficiently. I am a fast learner eager to apply my skills and grow within a company. My background includes handling customer service in the healthcare industry, where I prioritized building connections with customers and providing empathetic understanding to resolve their issues effectively. I have also developed patience and the ability to manage client pressure while providing efficient solutions in fast-paced retail and logistics environments. Additionally, I have experience in technical support, assisting customers with installation and troubleshooting, diagnosing hardware and software problems, and maintaining professionalism throughout. I am committed to delivering excellent customer service and technical support to ensure customer satisfaction and problem resolution. I am looking forward to opportunities that allow me to further develop my skills and contribute positively to my team and organization.
Professional area
Skills
Active ListeningAdaptabilityClient ManagementCommunication skillsConflict ResolutionCreativityCritical ThinkingCustomer CareCustomer RelationshipCustomer ServiceCustomer SupportDigital MarketingEmpathyPatienceProblem SolvingRelationship BuildingSalesTeamworkTechnical SupportTime ManagementTroubleshooting
Education
- Jun 2023 - Sep 2023 Bachelor of Science in Architecture @ Colegio De Muntinlupa
- Sep 2024 - Dec 2025 Bachelor of Science in Business Administration, Major in Financial Management @ Universal College of Parañaque
Experience
- Nov 2023 - Apr 2024 Customer Service Representative @ Teleperformance TP-Sucat Health Care Service Corporation (HCSC Account)
Handled customer service for health care industry prioritizing building connections with customers and providing empathetic understanding of the situation and resolving issues for clients.
- Jun 2024 - Sep 2024 Customer Service Representative (Sales and Logistics) @ Ibex Global Solutions Sucat Retail Account
Developed patience in handling customer requests, managed client pressure, and provided effective resolutions. Provided efficient solutions in a fast-paced environment to ensure customer satisfaction.
- Sep 2025 - Feb 2026 Technical Support (Installation and Troubleshooting) @ Straive (former SPI Global)
Managed complex technical inquiries and ensured full resolution of customer concerns. Assisted customers with technical issues focusing on clear instructions for installation and setup. Diagnosed and resolved hardware or software problems while maintaining a calm and professional tone.
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