Administrative Professional

Collaborated with a cross-functional team of educators and therapists to implement individualized education plans and adapt instructional materials for diverse learning needs. Maintained daily digital records, tracking data on student progress and behavior to support data-driven decisions by the broader educational team. Assisted students in utilizing assistive technology, specialized software, and communication devices.

Managed high-volume inbound calls remotely for a diverse portfolio of businesses across the US and Canada, accurately routing inquiries and taking detailed messages. Facilitated complex scheduling and calendar management for multiple clients using various digital business tools. Navigated multiple software systems and rapidly adapted to new technology implementations to meet evolving client needs and workflows. Resolved conflicts and communicated effectively with diverse stakeholders to maintain high standards of customer service representation.

Managed departmental finances, budget preparation, and basic bookkeeping tasks using spreadsheet and database software. Maintained extensive records management databases and digital filing systems for corporate documents, financial statements, and reports. Processed incoming correspondence, drafted professional responses, and distributed communications to executive personnel.

Operated computerized systems to document product quantity, test result data, and value of agricultural materials, maintaining accurate shipping and receiving records. Managed financial records, computed product totals, and reconciled daily collection and billing accounts. Communicated extensively with customers and vendors to verify the accuracy of shipping manifests, purchase orders, and specification sheets.

Navigated medical billing software and Medicare/insurance portals to verify billing data accuracy. Investigated and successfully resolved discrepancies in complexly filed insurance claims. Generated itemized statements, credit forms, and digital invoices while communicating securely with patients to verify account information.

Prepared, proofread, and managed complex legal documents and case files utilizing digital databases and LexisNexis for legal research. Managed full-cycle Accounts Payable and Accounts Receivable, processing invoices, generating billing, tracking outstanding receivables, and resolving discrepancies. Coordinated scheduling, correspondence, and secure document delivery between attorneys, clients, and court officials. Concurrently provided part-time secretarial support for Golden Rule Inc between Jan 2008 – Nov 2009, handling database management and general bookkeeping.