Account Manager

I am a business administration graduate with international experience in hospitality, tourism, customer relations, and operational coordination. I have built my career around managing client relationships, supporting commercial operations, and working effectively in multicultural environments.

I am skilled at coordinating stakeholders, analyzing performance indicators, and delivering customer-focused solutions. I enjoy roles where I can combine communication, problem-solving, and organization to support business goals and improve service quality.

My professional background includes front office, tour operations, and ticketing/customer service roles in Italy. In these positions, I handled international guests, managed reservations and transactions, resolved service issues, and supported smooth day-to-day operations.

I have developed strong account management and relationship-building abilities through work with diverse customers and business units. I am comfortable working in fast-paced environments where customer satisfaction, operational excellence, and commercial results matter.

I am also continuing to strengthen my academic and professional profile through a BSc in Business Administration and multiple certifications in finance, marketing, strategy, accounting, and entrepreneurship. This has helped me build a broader understanding of business functions and commercial decision-making.

I am fluent in English and proficient in Italian, and I bring adaptability, resilience, and a strong service mindset to every role I take on. I am especially interested in opportunities where I can contribute to client success, business development support, and operational coordination.