IT Support Analyst / Scrum Master

I am an IT professional specialized in Network Operations Center (NOC) and technical support, with experience in network monitoring, incident resolution, systems administration, and user support.

I have worked extensively diagnosing and resolving hardware, software, and network issues, while efficiently managing tickets and escalations to maintain operational continuity across IT infrastructure.

My background includes coordinating with multidisciplinary teams, implementing monitoring improvements, and supporting service delivery across complex technologies such as DWDM, SDH, MPLS, ISPs, VoIP, IPTV, and satellite-related systems.

I have contributed to reducing incident response times, improving operational efficiency, and optimizing fault resolution through the application of Scrum Master practices and process improvement initiatives.

I am recognized for my analytical skills, organization, attention to detail, and strong communication abilities, which have helped me support internal teams and improve service quality.

I am currently pursuing a Master’s in Business Administration with a focus on Finance, and I continue to build on my technical and leadership experience in IT operations and monitoring.