Healthcare Client Success | Cost and Care Operations | Stakeholder Management

I am a healthcare operations, payer-aware client success, and account management professional with more than 10 years of experience across home care, managed Medicaid, payer relations, reimbursement strategy, service delivery, reporting, and customer experience.

I have supported clients and internal teams through complex healthcare requirements, performance data analysis, operational issue resolution, and service improvement initiatives. My background has helped me build a strong foundation in service excellence, stakeholder trust, and healthcare cost and operations outcomes.

I have worked in client-facing healthcare roles where I advised on engagement, communication, growth strategy, and performance improvement. I also use reporting, analytics, and dashboards to identify trends, improve retention, and turn business data into actionable recommendations.

My experience includes leading branch operations, managing intake, staffing, scheduling, care coordination, and service delivery, while keeping a close focus on client experience and continuity of care. I have also handled payer-facing responsibilities, including contract negotiation, reimbursement rates, credentialing, and compliance.

Across my career, I have coordinated with cross-functional teams in operations, sales, clinical, finance, and support functions to resolve issues and support growth. I am comfortable working in complex, high-stakes environments that require analytical thinking, executive communication, and follow-through.

Earlier in my career, I worked in account management at Bloomberg, where I strengthened my consultative communication, technical fluency, and client support skills. I bring that same problem-solving mindset to healthcare client success and operations roles today.