I am a highly organized and diligent person seeking an accountable role where I can gain practical knowledge while using my interpersonal skills to support business goals and customer satisfaction.
I have a strong interest in hospitality and guest services, and I enjoy working in environments where I can help people, solve problems, and contribute to a positive customer experience.
I am bilingual in Russian and Ukrainian, and I also speak English at a C1 level and Korean at an A2 level. My language skills help me communicate effectively with diverse guests and team members.
I have experience coordinating guest bookings, assisting with accommodations, handling inquiries, and supporting check-in and check-out processes. I am comfortable managing multiple priorities in fast-paced settings.
My work experience includes serving as a waitress and working as a hosting assistant in a family resort, where I developed customer service, multitasking, teamwork, and organizational skills.
I am currently studying Tourism and Hotel Management at Cyprus International University, and I am continuing to build my knowledge through academic study, certificates, and practical hospitality experience.
School of Tourism and Hotel Management, Nicosia/TRNC.
Delivered exceptional customer service, managed multiple tables in a fast-paced environment, worked with kitchen staff to ensure timely and accurate order delivery, and maintained a friendly and professional demeanor.
Handled customer interactions, complaints, and feedback; welcomed and assisted guests; managed inquiries; coordinated check-ins and check-outs; and accommodated special requests in a seasonal hospitality role.
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