Client Success Manager

I am a highly organized and detail-oriented professional with over 7 years of experience leading cross-functional teams to successful project completion. I have a strong background in developing project plans, managing timelines and budgets, and ensuring stakeholder satisfaction.

I have worked in technical support and project management roles, where I have supported customers, managed support tickets, tracked defects, and communicated updates across teams. I am comfortable working closely with engineering groups and clients to keep projects moving forward.

In my recent role as a Technical Support Engineer, I helped customers resolve technical issues, provided troubleshooting and product guidance, and contributed to release communications and patch coordination. I also monitored application performance and worked to improve the customer experience.

Previously, as a Project Manager, I handled project scope, planning, budgeting, timelines, and user acceptance testing. I served as a key interface between clients and product teams and managed change requests and regular project communications.

I also have experience as an Office Manager, where I managed multiple office locations, developed operational policies, negotiated vendor contracts, and supported expansion and decommissioning efforts. I partnered with Human Resources to help retain talent and improve employee engagement.

My education includes studies in Business Administration and Project Management, and I bring practical experience with tools such as Scrum, JIRA, ServiceNow, and Zendesk. I am based in Lynnfield, Massachusetts, and I am seeking opportunities where I can apply my leadership, coordination, and problem-solving skills.