Customer Success Leader

Led national partner success strategy supporting 80+ instructors and Partner Success Specialists across districts and institutional partners. Designed and executed onboarding and training programs, planned partner-facing events, built long-term partnerships with school leaders, served as executive escalation point, developed SOPs and training resources, analyzed performance data, and partnered cross-functionally to improve program effectiveness.

Guided 100+ undergraduate students per term, delivered individualized academic coaching and support plans, maintained a 24-hour response SLA, tracked participation and performance metrics, and partnered with faculty and support teams to improve retention, satisfaction, and academic success.

Taught live virtual instruction to 100+ students per semester, developed standards-aligned instruction, maintained high engagement and completion rates, used assessment data to adjust instruction, and collaborated with academic coaches and support teams to monitor progress and address learning challenges.

Onboarded and guided 60-70 instructors across multiple regions and partner schools, led instructor-school introductions, served as liaison between instructors and internal teams, authored newsletters, tracked readiness and satisfaction metrics, and developed onboarding materials and knowledge bases.

Provided live virtual instruction to 120-150 students annually, drove student achievement through targeted instruction, adapted instruction for diverse learning needs, implemented district curricula across partner schools, and created elementary Spanish curriculum aligned to standards.