Get notifications about new remote jobs right in your browser! › I am a customer-focused professional with experience across customer service, logistics coordination, employee training, operations, leadership, recruiting, and technical troubleshooting. I have built my career by taking on increasingly responsible roles and by learning how to support both customers and internal teams in fast-paced environments.
At U-Haul, I progressed from Reservation Manager to Detail Specialist and then to Mechanical Express Specialist. In these roles, I helped customers choose the right equipment, coordinated reservations and logistics, and later diagnosed and repaired complex mechanical, electrical, HVAC, braking, chassis, and powertrain systems for a large commercial fleet.
I am comfortable working with CRM systems, scheduling tools, and technical documentation, and I enjoy solving problems that require coordination across multiple departments. I have experience managing repair timelines, parts requirements, customer communication, and operational priorities to keep service running smoothly.
Earlier in my career, I worked in marketing and operations roles where I recruited, trained, and supported teams, managed customer outreach, and helped improve internal processes. I have led teams of up to 24 employees and have contributed to process improvements that reduced recruiting expenses and improved efficiency.
My background also includes sales and administrative support, which strengthened my ability to communicate clearly, maintain records, and build strong customer relationships. I am detail-oriented, organized, and committed to delivering positive outcomes for customers and employers alike.
I hold a U-Haul Master Technician Certification, earned through extensive technical training in trailer and truck systems, diagnostics, maintenance, and manufacturer-specific service tools. I bring a combination of technical skill, leadership experience, and customer service expertise to every role I take on.
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Diagnose and repair complex mechanical, electrical, HVAC, braking, chassis, and powertrain systems within a large commercial fleet. Utilize GM and Ford diagnostic software, programming tools, and technical documentation to identify and resolve issues. Coordinate repair timelines, parts requirements, and operational priorities to support fleet readiness. Maintain service documentation, labor records, and repair schedules while collaborating with multiple departments. Perform preventative maintenance and troubleshooting in a fast-paced, deadline-driven environment.
Prepared fleet vehicles for customer use while maintaining company quality standards. Utilized specialized cleaning products and restoration techniques to remove contaminants and maintain fleet presentation. Supported operational readiness by ensuring vehicles were prepared and available for customer reservations. Maintained productivity and quality standards in a fast-paced environment.
Assisted customers in selecting trucks, trailers, and moving equipment based on transportation and scheduling needs. Guided customers through reservation processes, scheduling options, and mobile pickup and return procedures. Coordinated truck, trailer, and equipment availability across multiple locations. Scheduled U-Box deliveries, pickups, and transfers while maintaining communication with customers and service centers. Resolved scheduling conflicts, equipment shortages, and reservation issues through proactive problem-solving. Utilized CRM and reservation management systems to maintain customer records and service information. Coordinated repair transfers, equipment movement, and operational logistics between service centers and repair facilities. Assisted with theft recovery coordination involving customers, law enforcement, and internal departments.
Recruited, trained, and supported marketing representatives in a fast-paced environment. Utilized CRM systems to manage customer information, scheduling, follow-up communications, and lead tracking. Scheduled customer consultations and coordinated appointment logistics. Conducted customer outreach to confirm appointments, address scheduling changes, and maintain customer satisfaction. Collaborated with leadership teams to support customer engagement and operational goals.
Managed and developed teams of up to 24 employees. Recruited, interviewed, trained, and onboarded new personnel. Coordinated customer appointments, confirmations, territory assignments, and operational logistics. Utilized CRM systems to manage customer information and follow-up communications. Supported business growth through leadership, customer relationship management, and process coordination.
Managed administrative operations including recruiting documentation, onboarding activities, and office support functions. Maintained company databases containing customer, sales, recruiting, and operational information. Managed and trained teams of 15+ employees. Implemented recruiting process improvements that reduced company recruiting expenses by approximately $20,000 annually.
Managed internet-generated sales leads and customer inquiries. Consulted with customers to identify vehicle needs and purchasing goals. Maintained customer relationships through follow-up communication and service.
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