I am an extremely creative, innovative, and proactive person who is always eager to learn new things in all areas of my life.
I enjoy working in a team and I am very good at following instructions, always giving my best in every project I undertake.
I am currently looking for a challenging job opportunity where I can fully develop my knowledge and grow in the best way possible.
I have experience working in IT services, where I provided different kinds of support, including data analytics, basic programming, troubleshooting electronic devices, and managing electronic devices.
I also worked as a customer service agent at Foundever, where I improved my English skills and strengthened my customer service abilities while supporting accounts such as Verizon and Hopper.
Overall, I bring a combination of technical support, customer service, problem-solving, and adaptability, and I am motivated to keep learning and contributing in a professional environment.
Technical secondary education focused on software development and programming.
Completed IT Essentials training.
Completed introductory cybersecurity training.
High school education.
Worked in the IT area providing services such as data analytics, basic programming, troubleshooting electronic devices, and managing electronic devices. Gained broad experience in general service and customer service.
Worked as a customer service agent supporting Verizon and Hopper accounts. Troubleshot electronic devices, improved English skills, strengthened customer service abilities, and applied soft skills in sales contexts for English and Spanish markets.
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