IT Support Engineer

Location
Costa Rica
Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English, Spanish
Available for Hire
Yes
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About me

I am an extremely creative, innovative, and proactive person who is always eager to learn new things in all areas of my life.

I enjoy working in a team and I am very good at following instructions, always giving my best in every project I undertake.

I am currently looking for a challenging job opportunity where I can fully develop my knowledge and grow in the best way possible.

I have experience working in IT services, where I provided different kinds of support, including data analytics, basic programming, troubleshooting electronic devices, and managing electronic devices.

I also worked as a customer service agent at Foundever, where I improved my English skills and strengthened my customer service abilities while supporting accounts such as Verizon and Hopper.

Overall, I bring a combination of technical support, customer service, problem-solving, and adaptability, and I am motivated to keep learning and contributing in a professional environment.




Education

Dec 2024 Technical Diploma in Software Development and Programming @ CTP Mario Quirós Sasso

Technical secondary education focused on software development and programming.

Feb 2022 - Jul 2022 IT Essentials @ Cisco Networking Academy

Completed IT Essentials training.

Oct 2024 - Oct 2024 Introduction to Cybersecurity @ Cisco Networking Academy

Completed introductory cybersecurity training.

Feb 2019 - Dec 2024 High School Diploma @ CTP Mario Quirós Sasso

High school education.


Experience

Oct 2025 - Jan 2026 IT Services @ Laboratorios Zepol

Worked in the IT area providing services such as data analytics, basic programming, troubleshooting electronic devices, and managing electronic devices. Gained broad experience in general service and customer service.

Mar 2025 - Oct 2025 Customer Service Agent @ Foundever

Worked as a customer service agent supporting Verizon and Hopper accounts. Troubleshot electronic devices, improved English skills, strengthened customer service abilities, and applied soft skills in sales contexts for English and Spanish markets.


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