Senior Customer Success and Relationship Manager

I am a senior customer success and relationship manager with more than 20 years of experience helping technology teams and complex organisations achieve measurable outcomes. My career has been built around understanding what customers are truly trying to accomplish and taking accountability for delivering those results.

I have worked across enterprise, mid-market, and public sector environments, acting as the strategic interface between ICT services and the people who depend on them. I translate business priorities into technology requirements, manage senior stakeholder relationships, and keep delivery aligned to commercial and operational outcomes.

At Microsoft, I owned the service lifecycle for a multisegmented portfolio across ANZ, managing onboarding, success planning, expansion, and renewals. I worked closely with CxO and senior leaders, supported Copilot and AI adoption, and helped customers connect cloud and digital transformation investments to real business value.

Before Microsoft, I led APJ cloud services management at OpenText and managed customer accounts and vendor operations at eHealth NSW. In those roles, I built governance frameworks, improved customer satisfaction, reduced time-to-value, and coordinated complex multi-vendor and cross-functional delivery in regulated and high-stakes environments.

Earlier in my career, I managed enterprise delivery portfolios at Optus, Samsung, and HPE, where I held accountability for SLA performance, commercial outcomes, partner success, and executive-level client relationships. I have consistently worked in roles that require escalation handling, account health management, and strong operational discipline.

I am especially effective in environments where client success and sales need to move together. I enjoy unblocking challenges, building trusted adviser relationships, and guiding customers toward outcomes that make sense for both the client and the business. I am now ready for a higher-velocity portfolio and new opportunities to drive growth, retention, and adoption.