SaaS Onboarding & Operations Specialist

I am a customer success and onboarding specialist with more than 4 years of remote experience in hospitality SaaS. I focus on guiding new customers through platform onboarding, resolving complex integration issues, and helping teams deliver smooth implementations.

I have worked extensively with PMS systems, OTA integrations, and channel manager platforms in the vacation rental and hospitality space. My experience includes supporting customers through onboarding, training, troubleshooting, and go-live processes while maintaining a strong focus on customer satisfaction.

In my current role at Guesty, I handle end-to-end onboarding, support high-volume ticket queues, and coordinate with Product and Development teams to resolve technical issues. I am comfortable translating customer problems into clear technical reports and working across teams to find practical solutions.

Alongside customer success work, I have also managed vacation rental operations as a freelance virtual assistant. This has given me hands-on experience with guest communication, reservation management, pricing updates, and platform migrations across Airbnb and Booking.com.

Earlier in my career, I worked in back office, account management, publishing operations, travel booking, hotel reception, and sales and marketing. These roles strengthened my communication, organization, and client-facing skills across both operational and commercial environments.

I hold a Master’s Degree in Economics with a focus on Tourism & Hospitality Management, as well as a specialist qualification in Digital Marketing. I am seeking a fully remote onboarding, implementation, or customer success role in SaaS or travel tech, ideally working in a European timezone.