I am a multilingual translation and localisation professional with over nine years of experience working across Japanese, English, and Tagalog. I have built my career around translation project coordination, client communication, quality control, deadline management, and multilingual documentation.
Since 2017, I have worked as a professional freelance translator for multiple companies in diverse industries. I have translated over 1,000,000 words and produced more than 20,000 minutes of subtitle content, while managing multiple client requests at the same time and maintaining terminology and style consistency.
I am experienced in handling projects from initial request through final delivery. I clarify scope and requirements upfront, review documents carefully, and make sure work is delivered on time even under tight deadlines. I also have strong proofreading and localisation skills, which help me maintain quality across different audiences and formats.
In my current role as an Operations and Customer Relations Specialist at Big Black Cars, I manage client communications in English and Japanese, handle bookings and service requests, coordinate with drivers and partners, and provide real-time status updates. This has strengthened my ability to manage multiple workstreams and keep stakeholders informed.
My background also includes logistics and customer service, where I prepared invoices, packing lists, shipping documents, and handled high volumes of inquiries. These roles gave me a solid administrative foundation and strong attention to detail, both of which are essential in translation project management.
I am especially motivated to work in healthcare and life sciences, and I would welcome the opportunity to contribute my multilingual background, client-facing experience, and project coordination skills to language-related projects.
Deliver English, Japanese, and Tagalog translation and proofreading for multiple companies across diverse industries; manage several client projects simultaneously; clarify scope and requirements; track work from request to final delivery; maintain terminology, style, and quality standards; work under tight deadlines.
Manage client communications in English and Japanese; handle bookings and service requests; coordinate with drivers and partners; provide real-time status updates; resolve issues professionally; run multiple concurrent requests.
Managed import/export operations, order placement, and inventory tracking; prepared invoices, packing lists, certifications, and shipping instructions; handled customer inquiries and administration.
Managed day-to-day customer service and order taking via phone, fax, and online; handled inbound and outbound inquiries; created invoices and picking/packing lists.
Advised customers on products, pricing, and after-sales services; cross-sold and up-sold transactions; prepared contracts and documentation for client engagements.
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