I am an open-minded professional who adapts well to change in fast-paced and remote environments. I am looking for a career with room for growth, development, and the opportunity to explore different paths within a company.
I have built my career in the insurance industry, starting as a billing specialist and first call resolution specialist before advancing into a licensed sales role. I have experience handling inbound and outbound calls, building rapport with customers, and tailoring my communication style to meet individual needs.
I focus on providing accurate, detailed information so customers feel confident in their decisions. I have worked on new policy writing, bundling, escalation handling, and de-escalation, always aiming to resolve concerns efficiently and professionally.
I also have experience mentoring and training new hires, supporting team collaboration, and contributing to process improvements. I have participated in quality control audits, performance reviews, and the development of strategies to improve metrics and team performance.
I am licensed in Oregon and hold non-resident licensing across all 50 states plus Puerto Rico for personal lines property and casualty. I stay current with state and federal guidelines and take compliance seriously in every aspect of my work.
I value work-life balance and prioritize my family while continuing to build a stable and meaningful career. I am authorized to work in the United States and am willing to relocate anywhere.
University studies completed remotely.
College program completed remotely.
University studies completed remotely.
Completed in Coos Bay, Oregon.
Worked remotely in insurance sales, handling inbound and outbound calls, adjusting communication to customer needs, educating customers on products, writing new policies, bundling, managing escalations and de-escalations, mentoring new hires, supporting team leaders, running reports, and contributing to quality control and process improvements.
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