IT & CS Specialist | Help Desk
- Location
- Costa Rica
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
I am an IT specialist with over 15 years of experience supporting corporate environments and helping users solve technical issues efficiently.
I have worked extensively in troubleshooting, system administration, and user support across Windows, Linux, and macOS, and I am comfortable handling both remote and on-site support.
I have also led IT operations, coordinating schedules, training, and team workflows while focusing on customer service and operational efficiency.
My experience includes managing networks, security, user access, Active Directory, VPNs, routers, LAN/Wi-Fi environments, backups, and cloud migration projects.
I have supported more than 100 users across multiple sites and locations, resolving hardware and software incidents while maintaining continuity of service.
I am bilingual in Spanish and English, and I bring a strong mix of technical expertise, teamwork, communication, and process improvement to every role I take on.
Professional area
Education
- Mar 2003 - Oct 2005 CS Care @ INA
Certification/course listed under certifications and courses.
- Mar 2006 - Sep 2007 Advanced MS Office @ ACDH
Certification/course listed under certifications and courses.
- Jan 2007 - Oct 2010 English @ CCCN
Certification/course listed under certifications and courses.
- Mar 2018 - Oct 2018 Linux @ PluralSight
Certification/course listed under certifications and courses.
- Feb 2018 - Nov 2018 PowerShell @ PluralSight
Certification/course listed under certifications and courses.
- Apr 2020 - Oct 2020 Scrum Master @ PluralSight
Certification/course listed under certifications and courses.
Experience
- 2014 - 2025 IT Technician & IT Lead @ Plannatech
Provided technical support for 100+ users across multiple sites; diagnosed and resolved hardware and software issues; managed networks, security, and user access; coordinated IT team operations including schedules and training; implemented solutions to improve efficiency and reduce costs; administered Windows, Linux, and macOS systems; configured routers, VPNs, and LAN/Wi-Fi networks; oversaw cybersecurity and access control; managed Active Directory and network permissions; migrated local environments to cloud-based solutions; administered databases and backups; delivered remote and on-site technical support.
- 2025 - 2026 IT Support Specialist @ Servicios Internacionales Multidisciplinarios (SIM)
Provided technical support for 100+ users across different locations; resolved hardware and software incidents; managed networks and user access; worked night shifts ensuring continuous support.
- 2013 Customer Service Representative @ AT&T
Delivered bilingual support and met performance metrics.
- 2012 Customer Service Agent @ Time Warner Cable
Provided technical support and customer service in telecommunications.
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