Customer Service Associate

I am an entry-level web developer and customer service professional with more than 20 years of experience helping people, solving problems, and keeping operations running smoothly. I bring a strong work ethic, clear communication, and a genuine focus on creating positive experiences for both customers and teammates.

I am currently building my web development skills through LaunchCode and have also completed The Web Developer Bootcamp 2021. My technical background includes Java, JavaScript, React, TypeScript, Express.js, MongoDB, MySQL, RESTful APIs, Git, and front-end development.

Alongside my technical training, I have a long history in hospitality roles such as barista, server, bartender, and front-of-house team member. These roles strengthened my multitasking, teamwork, customer communication, and problem-solving abilities in fast-paced environments.

I have worked in a variety of customer-facing settings where accuracy, speed, and professionalism were essential. I am comfortable handling orders, resolving issues, supporting coworkers, and adapting quickly to new procedures and expectations.

My background also includes experience with office tasks, data entry, typing, proofreading, and general computer use. I am detail-oriented, organized, and eager to continue learning while contributing to a collaborative team.

I am authorized to work in the United States and am looking for an opportunity where I can combine my customer service experience with my growing web development skills. I value reliability, adaptability, and continuous improvement in every role I take on.